According to the November 2021 HMRC performance report, the tax authority received 2.7m calls for the month which is an increase of 500,000 from October’s 2.4m with HMRC reporting the average waiting time as 13 minutes and four seconds which is three minutes longer than October’s waiting time of 10 minutes and four seconds.

The figure reported is five minutes longer than the best waiting time recorded this year in June which sat at eight minutes and 45 seconds. HMRC recorded April as its worse month this year with an average caller waiting time of 19 minutes and 25 seconds.