Anticipation hung in the office air. We were expecting the first visit of the new Global CEO. She had been in the hotseat for just over 100 days which had resulted in a flurry of people in head office deciding it was time for them to seek a ‘new challenge’. She clearly meant business. It was a whistlestop two-day visit, involving client meets, a town hall and some individual one to ones. Sleep did not appear to be scheduled