Safe Hands Plans marketed pre-paid funeral plans, where customers paid instalments for plans priced up to £4,000, so that funds would be available towards the costs of funerals. Approximately 46,000 plan holders had paid toward funeral plans before the company collapsed in 2022. The company had two directors, Thomas Gormanley and Michelle Kemp. 

When the company collapsed, administrators at FRP Advisory stated that Safe Hands used customer payments to acquire investments, including equities, bonds, cash, real estate, and loans, and described the legal structure as ‘complicated’. The money from plan holders was put in a trust but that had been accessed by the company, leaving a significant shortfall in funds.

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