HMRC is piloting new services for deaf taxpayers, designed to offer improved access to tax information and advice, which are being delivered in partnership with the Royal Association for Deaf People (RAD)
Deaf people who are able to handle their own affairs but cannot speak to HMRC directly can now use video relay with a British Sign Language (BSL) interpreter via a webcam. The BSL interpreter will be able to talk directly to an HMRC adviser on the phone to create a three way ‘real time’ conversation.
Taxpayers who use BSL and have more complex HMRC issues are being offered a new advocacy and advice service provided by RAD.
Advisers from RAD will use BSL to communicate with individuals using an online video link and provide advice. If the RAD adviser needs guidance from HMRC to support the deaf taxpayer, they will contact a HMRC adviser.
Deaf people wanting to use either the video relay or advocacy and advice services can find out more and book an appointment through the joint HMRC/RAD. Details are available via this link: http://royaldeaftax.org.uk/
