Dissatisfaction with the time taken by HMRC to resolve queries is driven partly by the taxpayer’s own experiences of customer service and by the department’s levels of communication, while there is a widespread view that the department is not bound by the same requirements as its uses, analysis has found

The number of outstanding tax disputes waiting to be heard by the UK tribunals has continued to rise, as the high profile crackdown on tax avoidance by HMRC continues

HMRC has issued factsheet CC/FS9 on the individual rights of taxpayers who are facing penalties for non-compliance with tax rules, focusing on article 6 of the European Convention on Human Rights