Just over one fifth (22%) of HMRC civil servants were happy with their pay and benefits in 2017, a drop of 2% compared to the previous year, despite the tax authority seeing a growth in satisfaction across all other areas of work, according to the latest Civil Service people study
Employee satisfaction with pay and benefits has dropped by two percentage points from 24% to 22% in 2017, with HMRC performing the worst out of all civil service organisations in this area.
The Treasury saw a 4% growth in the amount of staff satisfied with pay, increasing from 24% in 2016 to 28% in 2017.
The area that saw the largest increase in satisfaction at HMRC was ‘leadership and managing change’, climbing to 39% in 2017 from 35% the previous year after Jon Thompson was appointed head in April 2016.
HMRC civil servants are most satisfied with their team (84%), followed by organisational objectives and purpose (82%) and inclusion and fair treatment (74%).
This compares to Treasury employees who are most happy with organisational objectives and purpose (87%), their team (84%) and their work (82%).
However, only 67% of HMRC staff responded to the civil service people survey compared to 94% of Treasury employees.
There were 294,905 respondents to the survey in 2017, across all 98 organisations: an overall response rate of 67%.
Across all organisations satisfaction with pay and benefits was down to 30%, a drop of 1% from 2016.
The Civil Service People Service 2009-2017 is available here .
Report by Amy Austin
