Around 60% of small and micro employers think the flexibility to outsource auto enrolment set-up and management to a third party is important when deciding on a pension provider.

Small and micro employers are also looking for clear communications, cited as important by 79%, along with a straightforward online process to set-up and manage the scheme, which 77% view as important. 

Paul Budgen, head of business development at NEST, said: ‘Auto enrolment is fast approaching for thousands of small and micro employers and we know that intermediaries will have a vital role to play in ensuring its success.

‘They can help to bridge the gap between employers and pension providers, with services like NEST Connect helping intermediaries feel confident that they can cater to clients who want to outsource. So if an employer wanted an intermediary to take over the auto enrolment work, they can do easily. 

‘More and more intermediaries are offering an auto enrolment service. As well as scheme flexibility, high on the pension scheme wish list for small and micro employers is clear communications and a straightforward online process.’

The online survey of 500 small business decision makers was conducted online by YouGov. NEST is the National Employment Savings Trust, a government body set up to operate auto enrolment pensions.

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