Companies House plans to invest £23m in modernising IT provision, according to the corporate plan for 2022-23, stating that it will ‘continue to move away from legacy systems and improve existing customer journeys, as well as develop new services. For example, we want to introduce a new service for the appointment of directors and make further enhancements to the confirmation statement and insolvency services, which we hope to achieve, depending on the scale of change and prioritisation required for legislative reforms’.

Investment in technology through an ambitious transformation programme is designed to produce benefits for customers when filing online, with increased automation and further modernising the delivery of digital services. This will make services more intelligent and intuitive and will enable customers to get it right first time when engaging with services, helping to improve the compliance rates and quality of data held.