Humanising AI for the future

Lisa Miles-Heal, CEO of Silverfin, believes leaders will need to adapt their artificial intelligence (AI) strategy for a world where everyone can be good at everything

I think we can all agree, whether we like it or not, that with the advancements in AI, the traditional lines of business are changing rapidly as digital transformation takes hold. The more time I spend with the leadership teams of accounting firms, the more evident it is that there are two significant opportunities presenting themselves. 

First is the appreciation that employing better technology can automate repetitive tasks, transform processes, and create more profitable businesses. 

And secondly, AI opens the door to introducing positive change to the way teams work, how they serve customers and the ways in which individual skill sets evolve. 

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