Restructure shakes up customer service and compliance teams at HMRC

In a major overhaul, HMRC is to restructure the organisation to improve customer service and focus on client needs, marking a move away from the siloed approach of the current tax department, as it creates three core teams to deal with customers, strategy and compliance.

The reorganisation was communicated to key stakeholders in a bid to reassure the profession about the rollout of Making Tax Digital, which will rely on an online, digital approach to tax.