It’s a familiar scenario: a long-standing client calls, looking for a chat and to run a couple of things past you, their trusted adviser. You are able to deal with most of their queries and put their mind at ease, but one or two queries you’re not sure about. This is a valued client and you really want to help them. Would it really hurt to give your view on those points you are not 100% sure on? After all, you have known each other a long time and consider them to be a friend.

T