How to build fee income and expand the client base

Winning new clients is not the only way to grow a firm as prioritising the right accounts to develop, strengthening client relationships and selling more services to the current client base are just as crucial, explains Emma Maslen, founder of inspir’em

Across businesses, there is often a strong focus on winning new business. That is understandable, especially in a competitive market, but steady growth rarely comes from new clients alone. More often, progress is built by creating consistency over time. That means taking a longer-term view of client relationships, understanding where future work is likely to come from, and being deliberate about how those relationships develop.

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