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HMRC staff unlikely to manage increased tax debt

With the UK’s tax debt more than double pre-pandemic levels, current staffing at HMRC is unlikely to be enough to manage the increased tax debt workload warns National Audit Office (NAO)

A report by the NAO states that even though HMRC intends to recruit 1,000 full-time staff in 2021-22 to tackle debt collection, the tax authority has confirmed that this will only address the current staff shortfall once turnover is factored in. The current shortfall is expected to be around 300 full-time staff.

Between March 2014 and March 2020 HMRC cut the number of staff working on debt management by 18%, around 880 full-time staff, going from a team of 4,857 to 3,975.

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