The head of HMRC has confirmed that the tax authority is finalising plans to buy a brand new telephony system with proper call management and digital assistant support

Late payments can be a nightmare for any business, but there are ways to keep a grip on cashflow pressures from implementing the 5-15-30 model to better monitoring, segmenting customers and reviewing client contracts, explains Jonathan Barber, executive director of the Institute of Financial Accountants

ICAEW has launched its Next Generation ACA qualification, the first major overhaul of the exams in 30 years, with a new e-learning platform and greater focus on ethical, technical and professional skills